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At Sutras - The Conscious Living Brand, we want you to love your purchase! However, if you need to return an item, we’re here to help.

1. Eligibility for Returns:

• Items must be returned within 14 days of the notification that you wish to return the item.
• Products must be undamaged, unworn, and unused, with tags still attached.

2. How to Initiate a Return:

• To start a return, please contact our customer service team at info@sutrasclb.com with your order number and reason for the return.
• We will provide you with detailed instructions for returning your item.

3. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.
• We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.

4. Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.

5. Damaged or Defective Items:

• If you receive a damaged or defective item, please notify us within 5 days of receiving the item.
• We will work with our supplier to provide a return/refund for the damaged or defective product.

6. Non-Returnable Items:

• Certain items are non-returnable, including but not limited to:
  • Gift cards
  • Downloadable products
  • Items marked as final sale

If you have any questions or need further assistance regarding our return policy, please feel free to reach out!